Duo - FAQ - Troubleshooting
Questions and Answers regarding the use of Duo.
Frequently Asked Questions
Q: How do I check to make sure self-enrollment was successful?
A: Sign back into Duo Device Management Portal: https://netid.uwosh.edu/duo
Q: Why don't I see a prompt to sign into Duo?
A: Not all applications support the Duo windows/iframe. When authenticating to such as system, login as you would normally, but append the Duo passcode to your NetID password with a comma and no space, as shown in image below. Push notifications may or may not work for these applications.
NOTE: The following list of applications are known to be affected by this behavior:
- Campus VPN
Q: What if I forget my phone or FOB?
A: Contact the IT Help Desk to request a bypass code (this is good for 12 hours). We must go through the Identity Proofing process before we can provide you with a bypass code.
Q: Can I configure both a fob and the phone app?
A: Yes, you will need to visit Clow C010 and pick up a fob. You can also configure the phone app at the same time.
Q: Can the phone app be tied to multiple accounts?
A: Yes, you can add the UWO account to the app.
Q: FOB only displays 888 888 code.
A: The 888 888 code is a test that shows the display is working properly and will show if the button is held down. To display a code that can be used for DUO authentication push the button quickly and let go.
Q: Which systems are protected by Duo?
A: Below is a non-comprehensive list:
- Office 365
- Campus VPN
- Rave Mobile
- 25 Live
- Digital Measures
- Campus Guard
- Form Assembly
- Innosoft Fusion
- College Pads
Q: Why am I unable to add my phone to my student employee account that is already used on my student account or vice versa?
A: Associating a previously enrolled phone to an additional account can only be done at https://netid.uwosh.edu/duo
Q: Duo says I'm locked out. How long will I be locked out?
Duo lockouts last for thirty minutes.
If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or firstname.lastname@example.org