Duo - Updating Mobile Phone

An article explaining how to update the mobile device used for Duo after an old(er) device has already been registered.

All mobile devices must meet Duo minimum requirement standards. Duo Android; Duo iOS


If a new mobile device is purchased and maintains the same phone number associated with the Duo account, follow the instructions below. If the new mobile device is utilizing a different phone number, please contact the Help Desk who will initiate a video chat and provide a bypass code. 

Navigate to the Duo Management Portal: https://netid.uwosh.edu/duo/, login, and select Enter a Passcode as illustrated below: 

https://kb.uwosh.edu/images/group249/shared/DUOMFA/DuoMgmt/DuoMgmtPortalPscde.png

Once selected, choose the Text me new codes option at the bottom of the frame: 

https://kb.uwosh.edu/images/group249/shared/DUOMFA/DuoMgmt/DuoMgmtPortalTxtCds.png

A text message will then be sent to the device, text and data rates may apply. To verify the text has been sent the following message will appear at the bottom of the frame: 

https://kb.uwosh.edu/images/group249/shared/DUOMFA/DuoMgmt/DuoMgmtPortalSntCodes.png
Enter the code the passcode box and click "Log In". From there, devices can be managed by adding a new device and deleting old devices. Be advised, devices cannot be deleted until there is at least another device option available. For instructions on how to add a device follow the instructions here: Duo - MFA Enrollment


If you need further assistance, please contact the Information Technology Help Desk at 920-424-3020 or helpdesk@uwosh.edu




Keywords:duo, m4a, 2fa, mobile phone, iOS, Android, mobile device, same phone number, phone number   Doc ID:110942
Owner:Jen W.Group:UW Oshkosh
Created:2021-05-20 20:14 CDTUpdated:2021-05-20 21:08 CDT
Sites:UW Oshkosh
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