Duo - Updating Mobile Phone

An article explaining how to update the mobile device used for Duo after an old(er) device has already been registered.

All mobile devices must meet Duo minimum requirement standards. Duo Android; Duo iOS

If a new mobile device is purchased and maintains the same phone number associated with the Duo account, follow the instructions below. If the new mobile device is utilizing a different phone number, please contact the Help Desk who will initiate a video chat and provide a bypass code. 
Navigate to the Duo Management Portal: https://netid.uwosh.edu/duo/, login, and select "Enter a Passcode" as illustrated below: 
click on enter a passcode
Once selected, choose the "Text me new codes" option at the bottom of the frame: 
click on text me new codes
A text message will then be sent to the device, text and data rates may apply. To verify the text has been sent the following message will appear at the bottom of the frame: 
successfully sent codes message on the bottom of the screen
Enter the code in the text box and then click "Log In". From there, you can either go to "Device Options" and "Reactivate Duo Mobile", or devices can be managed by adding a new device and deleting old devices. Be advised, devices cannot be deleted until there is at least another device option available. For instructions on how to add a device follow the instructions here: Duo - MFA Enrollment

If you need further assistance please call the Information Technology Help Desk at 920-424-3020, put in your own request at uwo.sh/service-portal, or email helpdesk@uwosh.edu.

Keywords:duo, m4a, 2fa, mobile phone, iOS, Android, mobile device, same phone number, phone number   Doc ID:110942
Owner:Liz C.Group:UW Oshkosh
Created:2021-05-20 20:14 CDTUpdated:2023-02-13 17:40 CDT
Sites:UW Oshkosh
Feedback:  6   3