Topics Map > IT Services > Software Support
Navigate - Cases
Instructions for how to view and manage cases. This document is for staff who will be assigned cases.
What is a Case
A case is formal documentation created from an ad hoc alert. The case is then used to document the follow up actions taken for the alert.
How are Cases Created
When an alert is issued using any one of the ad hoc alert types a case will be automatically created.
Who Manages Cases
Cases Training Materials
Navigate - Alerts (UWO KB Doc)
Cases (EAB Help Center)
For additional Navigate Help Resources please go to the Navigate Help Center
For UW Oshkosh Navigate assistance please email firstname.lastname@example.org to have a ticket created or visit the IT Service Portal to input your ticket.