Head Start Printer Installation - FAQ

Questions and Answer for some issues installing the Head Start printers.

I got up to step number 4 and I do not have a “Search for Devices” button

It might be that you are not logged into Azure Intune. Click on the  “Sign In” button and proceed to the next step.  

I do not see “Work or School printer & scanner” what, so I do?

Please restart your computer and try again. If the problem, persists, it might be that your computer is not compatible with Cloud Print.  

How do I know if my computer is not compatible?

If you log in as a shared account local to the computer, it is not compatible. 

This is my everyday laptop and I do not use my NetID to login and I have had this laptop for about 5 years. Can I still get Cloud Print?

Your computer might be too old. Please contact your department to help you find a newer computer.

The printer was already installed but is unavailable or error status. I cannot print.

Look for the sign in button. 

  1. Open the Settings from the start menu. 

  1. Search “Printers & Scanner.” 

  1. Select Sign In  

My Cloud Printers are installed but no options for color or 2-sided print

Some printers do not have these options. If your printer does have these options, contact IT Support. 

If you need further assistance please call the Information Technology Help Desk at 920-424-3020, put in your own request at uwo.sh/service-portal, or email helpdesk@uwosh.edu.

Keywords:headstart   Doc ID:124127
Owner:Liz C.Group:UW Oshkosh
Created:2023-02-16 14:54 CDTUpdated:2023-02-16 15:01 CDT
Sites:UW Oshkosh
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