D2L - Unable to Reply to Discussion Posts

Information regarding a bug in D2L that prevents some users from replying to a discussion post. The reply may be posted with the author's name, but no text from the reply message is displayed.

Why Can't I Reply to a Discussion Post on D2L?

There is currently a bug in D2L discussions that affects the way replies to postings are displayed.  The problem actually lies in the way the original message was composed.

What Causes the Bug?

Messages that were composed in Microsoft Word and then copied and pasted into the D2L content editor can often bring additional MS Word formatting into the D2L environment.  Although the original Discussion posting is displayed normally, any replies to the message will either not post or the reply will post but no text will be included.

How Can I Prevent This From Happening?

It is recommended that D2L discussion posts be composed directly in the content editor window to prevent this bug from occurring.

Individuals who wish to save the text of their posts prior to adding it to D2L may want to consider another text editor software, one that can save postings as a .txt file (such as Notepad).

If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or helpdesk@uwosh.edu

Keywords:desire2learn, "discussion post bug"   Doc ID:54628
Owner:Michelle L.Group:UW Oshkosh
Created:2015-08-04 09:02 CDTUpdated:2015-12-15 13:21 CDT
Sites:UW Oshkosh
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