Topics Map > IT Services > Training
Topics Map > IT Services > Software Support - Video is not Playing

This document will give you some troubleshooting steps to take if you have problems playing a online training video.

Problems Playing a Training Video

These are possible problems when you are not able to play a Lynda training video.

Disable PopUp Blocker

Some users have reported issues with their popup blocker. You may need to disable it before using content.

Update QuickTime

Make sure you have the latest version of QuickTime installed.  It's free to download from the Apple website.
  1. Go to (this can be used for older versions of quicktime)
  2. Run a software update for the Apple Menu to see if a QuickTime update is available
    1. Click the Apple in the upper left corner of the computer
    2. Select Software Update...
    3. A screen will show the list of available software to update
    4. If QuickTime shows, click Update
  3. Run the update if needed.

Windows Media Player (Internet Explorer users only) has a Flash versions of all content.

To see if that player works better for you do the following:
  1. Make sure you are logged into
  2. Click on your name in the upper right corner of the window
  3. Select latest Flash from the player options.
  4. Click Save

Keywords:"No video", "lynda video", "lynda video problem", issue   Doc ID:55388
Owner:Michelle L.Group:UW Oshkosh
Created:2015-08-19 13:06 CDTUpdated:2016-12-27 17:19 CDT
Sites:UW Oshkosh
Feedback:  3   18