This document explains how to remove malware from your computer. If MIO contacted you to remove malware this is what you have to do.
Malware is any software that is intended to damage or disable computers and computer systems. Most often it comes in the form of adware that place excessive advertisements and pop-ups when browsing the web. The easiest way to remove this is with a program called Malwarebytes.
Malwarebytes is a free application that removes most malware.
Instructions for Windows
If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or firstname.lastname@example.org