Topics Map > IT Services > Network/Phones
Wireless (Windows) - Manual Setup
Instructions if you are having problems connecting to TitanWifi or Eduroam
Please note: Anywhere Titan WiFi is used in this document, Eduroam also applies
If you are having problems connecting to Titan Wifi or Eduroam and have done the basic troubleshooting steps a manual setup can be attempted.
- Go to Start > Control Panel > Network and Sharing Center > Manage Wireless Networks (look at the left side of the window).
- On the Home screen, choose the Search icon from the charms bar which appears when the mouse is at the upper right corner of the screen
- Type Control Panel
Windows 8.1 users
- Rght-click the Start button in the lower left
- Select Control Panel
- Select Network and Sharing Center > Manage Wireless Networks (look at the left side of the window).
Continue with these steps:
- In this list are all the wireless networks this laptop has connected to, right click and delete all networks not used on a regular basis
- If 'Titan WiFi' or 'Eduroam ' are in the list, delete them also
- Click Add, A window will pop up
- Select manually create a network profile
- Under Network name:, type Titan WiFi, or Eduroam
- Security Type is WPA2-Enterprise
- Check the Start this connection automatically
- Select Next
- There should be box with AES already selected, make sure
- Also type the SSID name exactly
- Select Change connection settings
- Go to the Security Tab
- Select Settings
- Make sure that under Select Authentication Method, Secured password (EAP-MSCHAP v2) is selected
- Click configure
- Uncheck the Automatically use my Windows logon name...
- Click OK
- Click OK again, this is a key step.
- Go to Advanced Settings
- Check Specify authentication mode
- Make sure that User authentication is selected
- Click Save Credentials
- Now type in a valid NetID and password
- Click OK
- Click OK again
- Click OK for a third time
- Now click Close
Attempt to Reconnect
- Turn the laptop wireless back on
- Make sure that the laptop has selected Titan WiFi or Eduroam with the wireless
- If there are still problems connecting after doing all the above steps, connect to Titan WiFi Guest with the laptop
- Open a browser, have the captive portal login pop up
- Then without signing in connect back to 'Titan WiFi' or 'Eduroam'
Trust CertificateIf there is a message about an untrusted certificate with the option of Terminate or Connect, select Connect. Windows does not trust any certificates for 802.1x connections by default.
One of the problems has been machines are getting locked out. When an authentication failure occurs five times, the wireless system locks out the device for about ten minutes. Wait ten minutes if the laptop will not connect.
If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or firstname.lastname@example.org