Topics Map > IT Services > Training
Topics Map > IT Services > Software Support

Roku Internet Support

This document tells you what is supported on the campus network for Roku devices.

Roku Support

No Roku devices are supported on the wireless networks: Titan WiFi, Titan WiFi Guest, Eduroam

These following devices will not work on our campus network 

  • Roku 1
  • Roku 2
  • Roku Stick

Roku 3

Roku 3 can be registered to the MyUWO Portal for wired internet access: 

  1. Plug-in an ethernet cable to the Roku and plug it into the data jack in your room or switch
  2. Go to the MyUWO Portal
  3. Find the module "Device Manager"
  4. Select "Add Device"
  5. Follow the instructions
  6. When prompted for your MAC address go to the Roku
  7. Open the home screen on your Roku from your TV
  8. Go to Settings
  9. Go to Network
  10. The MAC address needed to register your Roku will be listed as either Ethernet Address or Wired MAC Address
  11. Once you typed it in, select "Add Device"
  12. Turn off your Roku and turn it back on

Roku TV (Insignia)

If you own a Roku TV by Insignia you will need to buy a USB-to-ethernet adapter. Not all adapters will work. Users have had success with Insignia USB-to-ethernet adapters and plugin them into the USB port on their TV.
  1. Plug the adapter to your computer
  2. Locate the MAC address of the adapter
    • Windows
      1. Go to the control panel
      2. Select Network and Sharing Center
      3. Select Change Adapter Settings
      4. Find the USB Ethernet adapter and right click
      5. Select Status
      6. Select Details
      7. The MAC address will be the one that is called Physical Address
    • Mac
      1. Download & Install the software for the adapter
      2. Go to System Preferences
      3. Go to Network
      4. Select the USB-to-ethernet adapter
      5. Select Advance
      6. Select Hardware
      7. The MAC address will be displayed with colons
  3. Register the MAC address to the MyUWO Portal under Device Manager
  4. Plug-in the adapter to your TV
  5. Plug-in the Ethernet cable to the adapter
  6. Turn on the TV


If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or

Keywords:Roku, TV, Roku 1, 2, 3, Wireless, Ethernet, Internet   Doc ID:56075
Owner:Liz B.Group:UW Oshkosh
Created:2015-09-10 12:23 CDTUpdated:2018-07-03 09:02 CDT
Sites:UW Oshkosh
Feedback:  4   4