Accounts - Account Deactivation

Information about when accounts may be deactivated

Why are accounts deactivated?

Note: Deactivated accounts cannot be used to send or receive email. Accounts which have been in a deactivated state for longer than six (6) months may be deleted from the system.


  • Who is eligible?

    • New students who have paid matriculation fees
      • Students are eligible to retain an account if they are a new incoming student (paid matriculation fee), or a student enrolled or eligible to enroll in classes in current or following semesters.
    • Students on military leave, academic leave, study abroad, or other academic programs which don't include enrollment in a course may retain an email account.
      • This information is not always provided to IT, so please contact the Help Desk if a notification is received involving an account.
  • Who is NOT eligible?

    • Students taking a semester off
      • Students taking a semester/year off from school are not eligible to retain an email account. If a student returns in the future, the account will be either reactivated or recreated.
  • Recent Graduates

    • Recent graduates may apply for an extension if additional time is required to move to an Alumni or other email account.
    • Apply For Alumni Email


If none of the above apply and it is felt that a UW Oshkosh email account should be retained, contact Human Resources to verify contract information has been entered correctly. The deactivation notices are sent based on the HR data, reception of a notice indicates that during the time the notices were generated a current contract was not on file. After contacting HR, contact the Help Desk to guarantee continued account access.

If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or