Voicemail - Getting Started

This article is designed to help a UW Oshkosh employee set up their voicemail.

Setting up Voicemail

In order to access your voicemail, please follow these steps:

  1. Dial 9-1-877-641-4100.
  2. Enter your PIN. The default is 78283942014 for the new mailbox.
  3. Complete the auto enrollment process until the very end.
    • The system will prompt you that you have finish enrollment.
    • If you don't complete the entire process (hang up, etc.), the system will not setup the mailbox.
You will be prompted to record your name and a personal greeting and change your PIN (at least 10 digits). 

  1. The system will state you have no recorded name. Press 1 to record one.
  2. At the tone, say your first and last name. When done, press #.
  3. Your newly recorded name plays. Press # to keep it or 1 to re-record.

To record a personal greeting:

  1. The standard greeting ("Sorry, phone number xxxx / name is not available") plays.
  2. To keep this greeting, press #. To record a new greeting, press 1. When done, press #.
  3. Your newly recorded greeting plays. To accept this greeting and continue, press #. To re-record, press 1.

To change your password:

  1. Enter your new password (PIN), which must be at least 10 digits, and press #.
  2. Re-enter your new password, then press #.
  3. To enhance security, the following types of passwords (PINs) are considered trivial passwords and will not be allowed by Unity:
    • digits are all the same (ex. 9999)
    • digits are consecutive (ex. 1234 or 4321)
    • uses the same digit three or more times in a row (ex. 0009)
    • contains fewer than three different digits (ex. 1818)
    • contains the extension - forward or reverse of digits
    • is only 1 digit from previous password
    • spells the first or last name, their organization or company name, or any other obvious words
    • contains
  4. When completed, press *.
  5. When you are done setting up the voicemail box call Mary Hale at 424-0377, she will then activate the mailbox.

 Accessing Voicemail

From your desk phone:

  1. Call the voice mail access number (9-1-877-641-4100).
  2. Enter your PIN (password) and press #.

From any other office phone:

  1. Call your voice mail access number (9-1-877-641-4100).
  2. Press the * key.
  3. Enter your ID (10-digit telephone number) and press #.
  4. Enter your PIN (password) and press #.

From home, cell phone or within/outside 920 area code:

  1. Call your office phone (920-424-xxxx)
  2. Press the * key.
  3. Enter in your ID (10-digit telephone number) and press #.
  4. Enter your PIN (password) and press #.

Additional Assistance

If additional assistance is needed, please contact Mary Hale as your first point of contact (x0377).

 If you are experiencing delayed messages here is what you need to do:

  • Keep the messages.
  • Keep good documentation on when the calls came in and when you received them.   
  • Contact Mary Hale at x0377 or email her (hale@uwosh.edu) with the information and the phone number having the problem. 
  • A ticket will be created and the voicemail helpdesk will look into the problem.




Keywords:phone, employees, staff, faculty, message   Doc ID:64540
Owner:Zachery S.Group:UW Oshkosh
Created:2016-06-28 15:15 CSTUpdated:2016-07-05 12:13 CST
Sites:UW Oshkosh
Feedback:  1   0