HP Elite X2 - Keyboard not working

How to troubleshoot an HP Elite x2 keyboard not connecting or working issue.

Travel Keyboard Not Working - Elite X2 1012


HP Split X2: How to perform a "system drain"

 

  1. Remove the travel keyboard.
  2. Shut down the computer
  3. Press and hold the power button for 30 seconds. The time is important, make sure you keep the power button pressed for at least 30 continuous seconds. During this time, you may see the HP logo flash on the screen one time - ignore this and keep the button pressed.
  4. After at least 30 seconds let go of the power button and reattach the keyboard
  5. Power on the computer

 

The "system drain" is supposed to drain the motherboard of all power so that all the circuits reset and then when you power back up it has to reinitialize in some way.




Keywords:"HP Elite x2" "1012" "keyboard"   Doc ID:78499
Owner:Kevin B.Group:UW Oshkosh
Created:2017-12-04 08:46 CSTUpdated:2017-12-04 08:46 CST
Sites:UW Oshkosh
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