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VoIP - How to Use Conference Now (Audio Bridge)

With the new phone system, every line has its own conferencing bridge. This allows 10 attendees to call into your meeting. You can use any phone (including cell phones) to connect to the Conference Now service and access or host your meeting.

Important Notes:

  • You will need voicemail to use Conference Now, please contact the UW Oshkosh    Help Desk at 920-424-3020 or helpdesk@uwosh.edu to request voicemail to be added to your VoIP phone line.

  • If you change your PIN in Self Portal, this will also become your new voicemail PIN.

What is Cisco Conference Now?

With the new phone system, every line has its own conferencing bridge. This allows 10 attendees to call into your meeting. You can use any phone (including cell phones) to connect to the Conference Now service and access or host your meeting.


Table of Contents

Host Setup Instructions: Before hosting an audio conference

For Conference Now hosts:

For the Host: How to use Conference Now

For Attendees: How to use Conference Now

A Few Points to Remember

For Additional Help

Sample Email for Host to send Attendees


Host Setup Instructions: Before hosting an audio conference

For Conference Now hosts:

  1. Create the Attendee Access Code. Open a web browser, go to Cisco Self Care Portal: https://cucm2.voip.uwosh.edu/ucmuser/

    1. Sign in with your NetID username and password

Screen Shot 2017-08-22 at 12.20.56 PM.png

    1. Click the General tab

Screen Shot 2017-08-22 at 12.21.41 PM.png

    1. Scroll down to the bottom

    2. Set the "Attendees Access Code" to ensure only people with this specific code can access your "Conference Now" session.

The new Access code must be between 3 and 10 digits long. The Access Code can only contain numbers, it cannot contain spaces, letters, or special characters.

Screen Shot 2017-08-22 at 2.12.26 PM.png

  1. You (the host) will need to provide this Attendee Access Code to your attendees prior to the Conference Now call.




For the Host: How to use Conference Now

  1. Call the Conference Now service.

    1. ‘2420’ For those on-campus.

    2. ‘920-424-2420’ for attendees dialing in from off-campus.

  2. Enter the meeting number. This is your four-digit extension followed by the pound (#) key. Example: 3020#.

  3. Enter your host PIN (which is your voicemail PIN).

  4. Now you are connected to Conference Now and you are the host.

Note: You will hear silence if no one else is connected to the call


  1. Attendees should hit the pound key (#) to bypass the host prompt. They will then be asked to enter the "attendee access code." This is the same as the meeting number by default. If you want to set a custom attendee access code, please visit the Self Care Portal (https://cucm2.voip.uwosh.edu/ucmuser).

  2. Once logged in use the "General Settings" tab and click the "Conference Now" drop down menu.


For Attendees: How to use Conference Now

  1. Call the Conference Now service.

    1. ‘2420’ For those on-campus.

    2. ‘920-424-2420’ from off-campus.

  2. Enter the meeting number provided by the host.

  3. Attendees should hit the pound key (#) to bypass the host prompt. They will then be asked to enter the "attendee access code” that was provided by the host.

Note: If you hear hold music, the host has not yet entered the meeting.

A Few Points to Remember

  1. When connecting as the host for Conference Now after you enter the PIN there is no voice prompt when creating the meeting. You will hear a tone when attendees join your meeting.

  2. Until the meeting host starts the meeting, the attendees will be held outside the meeting area.

  3. If a meeting host does not connect within 15 minutes, attendees will be dropped.

For Additional Help

  1. Contact the UW Oshkosh Help Desk at 920-424-3020 or helpdesk@uwosh.edu.


Sample Email for Host to send Attendees

Dear Conference Now Attendee,

I have setup an audio conference for us to use at our upcoming meeting (DATE/TIME). When connecting, please use the following instructions:

On-campus: Please dial ‘2420’

Off-campus: Please dial ‘920-424-2420

When prompted, please enter the:

Meeting Number: ____

Attendees Access Code: _______



If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or helpdesk@uwosh.edu




Keywords:VoIP, Conference, Now, Conference Now, Audio Bridge, voicemail, Cisco, Phone, Call   Doc ID:81030
Owner:Kevin B.Group:UW Oshkosh
Created:2018-03-20 11:06 CDTUpdated:2018-03-20 11:12 CDT
Sites:UW Oshkosh
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