This document provides information on UW Oshkosh managed print services, a contract IT has with HP to provide the lowest cost toner replacement and quick response to printer problems.
Managed print services (MPS) is a service contract that combines all service, preventative maintenance, repair parts, and toner supplied into a single cost per page (CPP) to reduce cost and improve service. The only supply that is not provided by MPS is the paper. UW Oshkosh Information Technology recommends that all new HP printers be enrolled in MPS. Existing printers may also be enrolled after an assessment of their age and condition.
Contact the Help Desk to have your printers assessed for addition to MPS. The older the printer, the higher the per page cost will be, but it is still likely to be cheaper than paying for your own toner and maintenance parts. Once you're enrolled you will be billed monthly by IT based on your page count. The page count is collected by our current vendor, HP, and they send IT a monthly report that we use to divide the cost between the different departments using the service. We also meet annually with HP to review their service performance and receive their recommendations on printers that should be replaced or reallocated based on the usage data they provide.
If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or firstname.lastname@example.org