Canvas - Collaborations not able to access Google Drive or Apps

This is a possible fix when Canvas Collaborations are blocked from accessing Google Drive or Apps

If you see the following error when trying to access a Google Doc, Slide or Sheet in the Collaboration section of Canvas:
Try the following steps to remove Canvas' permissions from Google Drive/Apps and to re-establish the connection:
1. Sign out of all Google accounts including any personal or departmental email accounts.
2. Sign in to your UW Oshlosh Gmail/Google account at
3. Navigate to your Google Account by clicking on your Photo or initial in the upper right corner
4. Navigate to Security on the left side of the screen
5. Scroll down to "Third-party apps with account access"
6. Click on 'Manage Third-Party Access"
7. Remove access for any listed as 'Canvas' or 'Google Drive LTI by Canvas'
8. Sign out of your Google account.
9. Repeat for any Google account with possible Canvas access

Here is how to clear the Google token from you Canvas account
(If you are logged in to any Google account, please log out of the account at this time.)

1. Sign into your Canvas account at
2. Go to Account from the global navigation menu.
3. Click on settings.
4. Under" "Approved Integrations", click on the trash can icon and delete any app titled "Google Drive LTI IAD-Prod"
5. Now try to access a file in the Collaboration section, when asked, enter you UW Oshkosh Google/Gmail account details and this should allow you to view the files.
Here is a video presentation of the steps above:

Keywords:Canvas, Collaboration,   Doc ID:90262
Owner:Robert C.Group:UW Oshkosh
Created:2019-03-08 14:17 CDTUpdated:2023-02-01 15:19 CDT
Sites:UW Oshkosh
Feedback:  4   0