Outlook - Opening Delegated/Shared Accounts

This document contains information about accessing delegated/shared accounts using Outlook

Opening a Shared Mailbox in a new tab

  1. Log in to outlook.office.com 
  2. Click your name/profile photo on the upper right side
  3. Select Open another mailbox...
  4. Type the shared mailbox's full address (it may populate itself)
  5. Select the desired mailbox 
  6. Click Open and the shared mailbox will open in another browser tab
Note: If a blank screen with the words "Bad Request" or an error message stating "You don't have permission to open this mailbox" appears, the user will need to request access from the mailbox owner. Instructions on how to request access can be found here: Outlook - Delegated/Shared Account Access. 

Opening a Shared Mailbox via a shared folder

    If using this method, the shared mailbox and its folders are displayed in the left navigation pane whenever the Outlook web application is opened. 

    Using classic Outlook

    1. Log in to outlook.office.com
    2. Right click on the primary mailbox (user's name) in the left navigation pane
    3. Choose Add shared folder
    4. Type the shared mailbox's full address
    5. Select Add
    Using new Outlook

    1. Log in to outlook.office.com
    2. Right click on the Folders in the left navigation pane
    3. Choose Add shared folder
    4. Type the shared mailbox's full address
    5. Select Add 


    If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or helpdesk@uwosh.edu