Outlook - Opening Delegated/Shared Accounts
This document contains information about accessing delegated/shared accounts using Outlook
Opening a Shared Mailbox in a new tab
- Log in to portal.office.com
- Open Outlook
- Click your name/profile photo on the upper right side
- Select Open another mailbox...
- Type the shared mailbox's full address (it may populate itself)
- Select the desired mailbox
- Click Open and the shared mailbox will open in another browser tab
Opening a Shared Mailbox via a shared folder
If using this method, the shared mailbox and its folders are displayed in the left navigation pane whenever the Outlook web application is opened.
Using classic Outlook
- Log in to portal.office.com
- Right click on the primary mailbox (user's name) in the left navigation pane
- Choose Add shared folder
- Type the shared mailbox's full address
- Select Add
Using new Outlook
- Log in to portal.office.com
- Right click on the Folders in the left navigation pane
- Choose Add shared folder
- Type the shared mailbox's full address
- Select Add
Opening a Shared Mailbox via a Desktop Application
Mac:
- Open the Outlook Application.
- Select Outlook from the top menu bar and click Preferences.
- Select Accounts and click on your email address.
- Click on Delegation and Sharing then click the + button, type in the email address for the delegated account, and click Add.
Windows:
- Open the Outlook Application.
- Select File then Info from the menu bar.
- Click on Account Settings then select Account Settings from the dropdown menu. The Email Accounts dialog box will open.
- On the email tab select your account name then click Change.
- In the Change Account window, select More Settings then click the Advanced Tab.
- Click the Add button next to Open these additional Mailboxes and type in the email address of the shared mailbox you would like to open and Click Ok.
- Click Ok then click Next and Done. You will need to close Outlook and reopen it.
If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or helpdesk@uwosh.edu