Outlook - Opening Delegated/Shared Accounts

This document contains information about accessing delegated/shared accounts using Outlook

Opening a Shared Mailbox in a new tab

  1. Log in to portal.office.com 
  2. Open Outlook
  3. Click your name/profile photo on the upper right side
  4. Select Open another mailbox...
  5. Type the shared mailbox's full address (it may populate itself)
  6. Select the desired mailbox 
  7. Click Open and the shared mailbox will open in another browser tab
Note: If a blank screen with the words "Bad Request" or an error message stating "You don't have permission to open this mailbox" appears, the user will need to request access from the mailbox owner. Instructions on how to request access can be found here: Outlook - Delegated/Shared Account Creation and User Access Requests. 

Opening a Shared Mailbox via a shared folder

If using this method, the shared mailbox and its folders are displayed in the left navigation pane whenever the Outlook web application is opened. 

Using classic Outlook

  1. Log in to portal.office.com
  2. Right click on the primary mailbox (user's name) in the left navigation pane
  3. Choose Add shared folder
  4. Type the shared mailbox's full address
  5. Select Add
Using new Outlook
  1. Log in to portal.office.com
  2. Right click on the Folders in the left navigation pane
  3. Choose Add shared folder
  4. Type the shared mailbox's full address
  5. Select Add 

Opening a Shared Mailbox via a Desktop Application

Mac:

  1. Open the Outlook Application.
  2. Select Outlook from the top menu bar and click Preferences.
  3. Select Accounts and click on your email address.
  4. Click on Delegation and Sharing then click the + button, type in the email address for the delegated account, and click Add. 

Windows:

  1. Open the Outlook Application.
  2. Select File then Info from the menu bar.
  3. Click on Account Settings then select Account Settings from the dropdown menu. The Email Accounts dialog box will open. 
  4. On the email tab select your account name then click Change.
  5. In the Change Account window, select More Settings then click the Advanced Tab.
  6. Click the Add button next to Open these additional Mailboxes and type in the email address of the shared mailbox you would like to open and Click Ok.
  7. Click Ok then click Next and Done. You will need to close Outlook and reopen it. 

If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or helpdesk@uwosh.edu