Topics Map > IT Services > Account Access and Use
Topics Map > IT Services > A/V Services
Topics Map > IT Services > Device Support
Topics Map > IT Services > File Storage & Sharing
Topics Map > IT Services > IT Security
Topics Map > IT Services > Network/Phones
Topics Map > IT Services > Technology Purchases
Topics Map > IT Services > Training
Topics Map > IT Services > Software Support

Food Service Vendor (A'viands) IT Support

Service Levels for UW Oshkosh food service vendor (A'viands) and UW Oshkosh IT

Food Service Vendor (A'viands) IT Support

Service Levels for UW Oshkosh food service vendor (A'viands) and UW Oshkosh IT

Vendor-owned computers must not be imaged by UW Oshkosh IT or added to our domain (uwoad.it.uwosh.edu)


  • A'viands Support; What does Vendor IT do and what does UW Oshkosh IT do? (who to contact)

    • Hardware/software issues:

      • Contact Vendor Help Desk

      • hardware/software owned by vendor, UWO IT does not manage or have admin rights)

    • Login issues:

      • Contact vendor help desk (unless one of the old UWO surplus computers with UWO____ computer name)

      • vendor employees sign into computers with provided vendor accounts

    • Network/Internet access (eg. computers/printers):

      • Contact UWO IT Help Desk

      • data jacks, data cords, Internet access

    • Shared (S:) drive:

      • Contact UWO IT Help Desk

      • UW Oshkosh NetID accounts

      • Shared (S:) drive permissions

      • Shared (S:) drive connection setup


  • Example: New computer setup (vendor-owned)
    • UW Oshkosh IT tasks:
      • The computer will need to be connected to the network and any needed printers. 
      • The user will need to sign in with a local account, provided by vendor's IT Help Desk
      • A manually created Shared (S:\) drive mapping needs to be created with the 'reconnect at logon' and 'use other credentials' (user: uwoad.it.uwosh.edu\NetID).


Vendor (A'viands) IT Help Desk
service: https://service.elior-na.com
contact: support@elior-na.com
844.619.3148


If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or helpdesk@uwosh.edu




Keywords:Guide   Doc ID:93457
Owner:Kevin B.Group:UW Oshkosh
Created:2019-07-31 09:54 CSTUpdated:2019-07-31 09:55 CST
Sites:UW Oshkosh
Feedback:  0   0